WhatsApp booking assistant
Crew bookings arrived as free-text WhatsApp messages that had to be read and entered by hand.
- WhatsApp intake with AI intent classification
- Bookings written to Airtable
- Google Calendar scheduling
service / ai automation
AI automation that reads, decides and routes.
Inside a workflow, an AI step can understand a request, qualify it and choose the next step. Where judgement matters, it hands over to a person. We build that into real operations, not demos.
Book a call or email hello@unuautomations.com
What we build with AI
Message intake
WhatsApp, email and form messages read by AI, with the intent classified and the details extracted.
Routing with a human in the loop
Clear cases flow on their own; unclear ones go to the right person with context attached.
Agents with tool calling
Assistants that call your live services, search your data and act within limits you set.
Document extraction
Upload a document and AI fills in the record, for review before it is saved.
From our work.
AI travel advisor architecture
Guests wanted to plan and book trips in conversation, not through filters.
- Agent design with tool calling over live booking services
- Retrieval over the Elasticsearch hotel index
- A two-tier booking model
Architecture designed and documented.
Usama is an exceptional N8N developer who consistently went above and beyond to deliver outstanding results. […] Even when unexpected issues arose, Usama tackled them head-on - troubleshooting, problem-solving, and even rebuilding parts of the workflow when necessary.
How we work.
- Map the manual work
We start from the business, not the tool: who does what today, where it gets copied, chased or lost.
- Build and test
We build the workflows on the platform that fits, test the full journey end to end, and fix it at the right layer when something breaks.
- Hand over and run
Your team gets written operations and testing guides. We stay on to maintain and extend the system as the business changes.
Questions, answered.
What is an AI automation agency?
A team that builds AI into business workflows: reading, classifying and routing incoming work, and building agents that use your systems. The value is in the workflow around the model, not the model alone.
Is it safe to let AI make decisions?
We give AI the steps where it is reliable and add a person wherever a wrong answer is costly. Every action is logged.
Which AI tools do you use?
Large language models inside n8n and custom services, with frameworks such as LangGraph.js and Mastra for agents, and retrieval over your own data.
Do you work with clients outside the UAE?
Yes. We work remotely with clients in the United States, the United Kingdom and Europe.
Related services.
Start a conversation.
Tell us which part of your week you would like to stop doing by hand. We will come back with the right approach and a clear proposal: scope, timeline and cost.